Q&A

Q: What is GDPR, and how does it affect me as a Tapper customer? A: The General Data Protection Regulation (GDPR) is the European Union law on handling personal data. It gives you rights such as accessing your personal data, asking for its deletion and objecting to certain processing.

Q: What is CCPA, and how does it affect me as a Tapper customer? A: The California Consumer Privacy Act (CCPA) gives California residents rights over their personal information, such as accessing it, asking for its deletion and opting out of its sale.

Q: How does Tapper protect my personal data? A: With encryption and access controls. See How Tapper secures your data.

Q: Can I access, delete or move my personal data? A: Yes. Write to support@tapper.ai; Tapper may need to verify your identity first. GDPR also lets you ask for data you provided, processed with your consent or under a contract, in a structured, machine-readable format.

Q: How can I opt out of marketing communications from Tapper? A: Follow the instructions in the message, or write to support@tapper.ai. Tapper may still contact you about your account or transactions.

Q: Does Tapper share my personal data with third parties? A: Only with the service providers its service needs, such as hosting and payment processing. It does not sell your data.

Q: What if I have a complaint about how Tapper handles my personal data? A: Write to support@tapper.ai. If the answer does not satisfy you, complain to your data protection authority, such as the Information Commissioner's Office (ICO) in the UK or the Data Protection Commission (DPC) in Ireland.

Q: Is there an age limit for using Tapper? A: Tapper's site and services are not intended for children under 16, and Tapper does not knowingly collect personal data from them.

Q: What happens if I do not provide my personal data? A: Tapper cannot offer certain services without it, such as processing payments or verifying identity.

Q: What types of personal data does Tapper collect, and what does it do with them? A: Your name, email address, billing and payment information, IP address, device information and service usage details. Tapper uses them to provide and improve the service and to communicate with you, and for marketing only with your consent.

Q: Does Tapper transfer my personal data outside the EU or EEA? A: Where it does, it uses appropriate safeguards, such as standard contractual clauses.

Q: What should I do if I think my personal data has been compromised? A: Write to support@tapper.ai straight away.

Q: How can I opt out of targeted advertising? A: Use the tools your advertising networks provide, or disable cookies in your browser. You will still see ads, but they may be less tailored to you.

Q: Will Tapper tell me if it changes its privacy policy? A: Yes, for significant changes, such as in data use or your rights, by email or on its website.

For more, see GDPR and CCPA: how Tapper handles personal data.