Troubleshooting
Fix a connection, a missing number or a blocked customer.
Lift
- No Lift recommendations yetWhy Lift's Recommendations is empty, or empty for one platform, and what to do: setup, first checks, late figures, filters, accounts to reconnect.
- A fix was refused or cannot be revertedWhy a Lift fix button is grayed out or missing, why a fix or a revert is refused, and what to do on Google Ads, Meta Ads and TikTok Ads.
Block
- A real customer was blocked: what you can doThere is no unblock button. Find why the visitor was excluded, change the setting behind it, and let the exclusion lapse or remove it.
- Manually excluded IPs are not showing in Google AdsWhy an address from Excluded IPs is missing in Google Ads: campaign type, an account in error, a replaced list or the 500 limit.
- Google Ads setup doesn't match your protection rulesSome Google Ads campaigns target countries your country rule treats as invalid. Fix it in Tapper, fix it in Google Ads, or dismiss it.
- Dashboard numbers differ from Google AdsWhy Total Clicks, conversions and daily charts do not match the Google Ads UI, and which tiles are meant to.
- How to get help from TapperWhere to ask for help, what to include so the first reply solves it, and the changes only Tapper can make for you.
Troubleshooting (earlier help center)
- How to fix lower level trackingKeep your own tracking parameters when Tapper sets its template on your Google Ads account: put them in the Final URL suffix.
- How to remove the Tapper tracking template from your Google Ads accountRemove Tapper's tracking template from your Google Ads account, at account level or on a campaign.
- Resolving Content Security Policy (CSP) blocking issuesIf your site's Content Security Policy blocks the monitoring script, Tapper shows limited or missing data. Add Tapper's sources to your policy.
- Tapper access request is pending / unable to approve Tapper access requestGoogle Ads connects by sign-in, so there is no access request to approve. Sign in with a Google login that has access to the account.
- I don't see ads traffic on my dashboardSelf-checks for an empty dashboard: the monitoring script, the tracking template, call-only campaigns, time zones and the date range.
- Low-level tracking templates override account-level tracking templateA tracking template on a campaign, ad group or ad overrides Tapper's account-level template. Remove it or move its parameters to the Final URL suffix.
- Manually blocked IPs are not showing as blocked Google Ads, why?Addresses you add under Excluded IPs can take a few minutes to appear in your Google Ads IP exclusions.
- How to check if the paid marketing monitoring script is working on my site?Load your landing page with a click ID in your browser's developer tools and look for the Tapper request.
- What if I already use a tracking template on the account level?Tapper sets its own tracking template on your Google Ads account. Keep your parameters by moving them to the Final URL suffix.
- How to reconnect your Google accountIf your Google Ads account shows Needs reconnecting, click Reconnect on its row and sign in again.
- Fixing: final URL suffix conflictsMove the parameters of a campaign, ad group or ad tracking template into the Final URL suffix so Tapper can still monitor your clicks.
- Meta Ads account not accepted during setupIf Tapper does not accept your Meta Ads account, Meta's Custom Audience terms were probably not accepted. Accept them and connect again.
- How to reconnect your Meta accountIf your Meta Ads account shows Needs reconnecting or Needs attention, click Reconnect on its row and sign in again.
Not here? Ask us.