Account, team and billing
Sign in, security settings, workspaces, members, SSO, trials and billing.
Sign-in, trial and billing
- Can't sign in: wrong password, lost authenticator, SSO not foundWhat each login error means and how to get back in: wrong password, the attempt limit, a lost authenticator, no SSO for your domain.
- Your free trial has ended or a payment failedWhy Tapper shows the Your plan page with Your free trial has ended or Your payment failed, what is kept, and how to get back in.
- Sign in to Tapper: password, Google or SSOThe three ways to sign in, the 2FA code step, how long you stay signed in, and why an account made with Google has no password.
- Reset a forgotten passwordAsk for a reset link from the sign-in page, set a new password, and what to do when the link says it is no longer valid.
- Turn on two-factor authentication (2FA)Set up an authenticator app from Settings, Profile, log in with its 6-digit code, turn it off, and why a lost phone means contacting support.
- Change your passwordChange your password in Settings, Profile, Login, or with a reset link from the login page, and add one to a Google account with Set password.
- Update your profile, photo, email and themeChange your photo, name and email in Settings, Profile, confirm a new address, and pick the Light, Dark or System theme.
- Your free trial: what it includes and what stays offYour free trial starts at sign-up with no card. Tapper detects and reports invalid traffic in full; blocking is off until you move to a paid plan.
- Billing: your plan, renewal, seats and invoicesWhat each row of Settings, Billing means, how to change plans, where invoices live, and what happens when you cancel.
Workspaces, members and SSO
- Workspaces: create, switch, rename and deleteSee your workspaces in Settings, Workspaces, switch between them, add one, rename it or change its logo, and what deleting one removes.
- Invite members and set their rolesInvite people from Settings, Members as Admin, Manager or Viewer, see seats used, change a role, remove a member or withdraw an invitation.
- Roles: what owners, admins, managers and viewers can doThe four workspace roles side by side: what owners, admins and managers can change, what Viewers can open, and the one owner-only action.
- Set up single sign-on (SSO) for your workspaceConnect your OpenID Connect provider, verify your email domains with a DNS record and choose who must sign in with your company login.
- Configure your identity provider for Tapper SSOThe callback, sign-out and app tile URLs, scopes and PKCE flow to set in Okta, Microsoft Entra, Auth0 or Ping, and the values to bring back.
- Create and manage API keysCreate a key for your own systems, copy it while it is shown in full, rename or delete it later, and the 10-key limit per workspace.
Manage your account (earlier help center)
- How to change your password?Change your password in Settings, Profile, Login, use a reset link if you forgot it, or add one to a Google account with Set password.
- Two factor authentication (2FA)Turn on two-factor authentication from Settings, Profile, Login with an authenticator app and a 6-digit code.
- How to create a workspaceCreate a workspace in Settings, Workspaces: click New workspace, type a name and click Create workspace.
- How to add teammates to your workspaceAdd a teammate from Settings, Members: click Invite member, type their work email, choose a role and click Send invitation.
- Teammate permissionChange a teammate's role from the menu on their row in Settings, Members: Admin, Manager or Viewer.
Not here? Ask us.