Troubleshooting
Fix a connection, a missing number or a blocked customer.
Block
- A real customer was blocked: what you can doThere is no unblock button. Find why the visitor was excluded, change the setting behind it, and let the exclusion lapse or remove it.
- Manually excluded IPs are not showing in Google AdsWhy an address from the Auto IP blocking tab is missing in Google Ads: campaign type, an account in error, a replaced list or the 500 limit.
- Google Ads setup doesn't match your protection rulesSome Google Ads campaigns target countries your country rule treats as invalid. Fix it in Tapper, fix it in Google Ads, or dismiss it.
- Dashboard numbers differ from Google AdsWhy Total Clicks, conversions and daily charts do not match the Google Ads UI, and which tiles are meant to.
- How to get help from TapperWhere to ask for help, what to include so the first reply solves it, and the changes only Tapper can make for you.
Lift
- No Lift recommendations yetWhy the Lift page is empty, or empty for one platform, and what to do: setup, first checks, late figures, filters, accounts to reconnect.
- A fix was refused or cannot be revertedWhy a Lift fix button is grayed out or missing, why a fix or a revert is refused, and what to do on Google Ads, Meta Ads and TikTok Ads.
Troubleshooting (earlier help center)
- How to fix lower level trackingWhen using Tapper, you'll need to place the Tapper tracking template at the account level in your Google Ads account. But what if you already have parameters set up there? Many services use the tracki
- How to remove the Tapper tracking template from your Google Ads accountWhen you connect your Google Ads account with Tapper during the onboarding process, the Tapper system automatically installs its tracking template at the account level of your Google Ads account. Howe
- Resolving Content Security Policy (CSP) blocking issuesIn some cases, especially for large organizations or enterprise websites, you may notice limited or missing data in Tapper after onboarding. One common cause is your website’s Content Security Policy
- Tapper access request is pending / unable to approve Tapper access requestIf you're unable to approve Tapper's access request on your Google Ads account, it might be because you are not the account owner. Only the account owner has the authority to approve access requests.
- I don't see ads traffic on my dashboardThere are several reasons for not seeing data in your dashboard. In general, your first indication for whether your Google or Facebook Ads accounts are properly linked to Tapper is the domain informat
- Low-level tracking templates override account-level tracking templateTapper uses an account-level tracking template in Google Ads to monitor ad clicks. If you have a tracking template set at a lower level (campaign, ad group, or ad), the lower-level template will take
- Manually blocked IPs are not showing as blocked Google Ads, why?In rare instances, after adding IP addresses to the "Manually Exclude IPs" box in your Tapper dashboard, you might encounter a caching issue where the IPs you've added don't appear in your Google Ads
- How to check if the paid marketing monitoring script is working on my site?to check if the paid marketing monitoring script is working you need to: Open your landing page in a browser. Open the Inspect tool* and use the Fetch/XHR Add /?gclid (for Google Ads) or /?fbid (for M
- What if I already use a tracking template on the account level?Using Tapper requires adding Tapper's Tracking Template at the account level in your Google Ads account. But what if you already have parameters set up? Many services also use the tracking template to
- How to reconnect your Google accountIf your Google Ads account becomes disconnected, you can easily reconnect it from your Tapper dashboard. Follow the steps below: 1. Go to “Protected Entities” From your Tapper dashboard, open the Prot
- Fixing: final URL suffix conflictsOverview Some Google Ads campaigns use lower-level tracking templates (campaign, ad group, or ad level). When this happens, the tracking configuration overrides Tapper’s account-level tracking, which
- Meta Ads account not accepted during setupIf your Meta Ads account is not accepted, the Facebook Terms of Service approval was likely skipped. Fix Press Retry. Click here to agree Facebook TOS and complete the approval.
- How to reconnect your Meta accountIf your Meta Ads account becomes disconnected, you can easily reconnect it from your Tapper dashboard. Follow the steps below: 1. Go to “Protected Entities” From your Tapper dashboard, open the Protec
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