Account, team and billing
Sign in, security settings, workspaces, members, SSO, trials and billing.
Sign-in, trial and billing
- Can't sign in: wrong password, lost authenticator, SSO not foundWhat each sign-in error means and how to get back in: wrong password, the attempt limit, a lost authenticator, no SSO for your domain.
- Your free trial has ended or a payment failedWhy every page shows Your free trial has ended or We could not process your payment, what is kept, and how to get back in.
- Sign in to Tapper: password, Google or SSOThe three ways to sign in, the 2FA code step, how long you stay signed in, and why an account made with Google has no password.
- Reset a forgotten passwordAsk for a reset link from the sign-in page, set a new password, and what to do when the link says it is no longer valid.
- Turn on two-factor authentication (2FA)Set up an authenticator app from Settings, Personal, sign in with its 6-digit code, turn it off, and why a lost phone means contacting support.
- Change your passwordChange your password with a reset link from the sign-in page, or add one to a Google account with Set password in Settings.
- Update your profile, photo, email and themeChange your photo, name and email in Settings, Personal, verify a new address, and pick the Light, Dark or System theme.
- Your free trial: what it includes and what stays offYour free trial starts at sign-up with no card. Tapper detects and reports invalid traffic in full; blocking waits for a paid plan.
- Billing: your plan, renewal, seats and invoicesWhat each row of Settings, Billing means, how to change plans, where invoices live, and what happens when you cancel.
Workspaces, members and SSO
- Workspaces: create, switch, rename and deleteSee your workspaces in Settings, General, switch between them, add one, rename it or change its logo, and what deleting one removes.
- Invite members and set their rolesInvite people from Settings, Members as Admin or Editor, see seats used, change a role, remove a member or withdraw an invitation.
- Roles: what Owners, Admins and Editors can doThe three workspace roles side by side: what owners and admins can change, what Editor members can open, and the one owner-only action.
- Set up single sign-on (SSO) for your workspaceConnect your OpenID Connect provider, verify your email domains with a DNS record and choose who must sign in with your company login.
- Configure your identity provider for Tapper SSOThe callback, sign-out and app tile URLs, scopes and PKCE flow to set in Okta, Microsoft Entra, Auth0 or Ping, and the values to bring back.
- Create and manage API keysCreate a key for your own systems, copy it while it is shown in full, rename or delete it later, and the 10-key limit per workspace.
Manage Your Account (earlier help center)
- How to change your password?To change your password please follow these steps: From your dashboard click on your profile. Then click on "View Profile" Scole down to “change password”, enter your new password and repeat it one mo
- Two factor authentication (2FA)To protect your privacy and be secure, you can use two-factor authentication. You will need a device with a two-factor authentication app to use this feature. To set up two-factor authentication pleas
- How to create a workspaceTo create a workspace please follow these steps: In order to create a workspace you need to from your dashboard on the top right hand corner click on the arrow. From there add a name to your new works
- How to add teammates to your workspaceYou can add a teammate to your workspace by simply adding their work email on the text box under “Invite Collaborators” and pressing on "Send"
- Teammate permissionIn order to change a teammates permissions you need to click the drop down that is next to their email, you can either choose to assign then as an Admin or an Editor.
Not here? Ask us.