Reset a forgotten password

Ask for a reset link from the sign-in page and choose a new password. You do not need to contact support.

Before you start

An account created with Sign in with Google has no password. Sign in with Google, or add a password with Set password: see Change your password.
If you know your current password, change it in Settings, Profile instead: see Change your password.
The reset pages open only when you are logged out.

Open https://app.tapper.ai/log-in and click Forgot password?. The Reset your password page opens.
Type the address you sign in with in Email.
Click Reset password. The page shows "Sent. Check your inbox, and your spam folder."

The Reset your password page with the email field and the Reset password button

The confirmation is the same whether or not the address has a Tapper account, so check you typed the address you signed up with.

Click the link in the reset email. The Set a new password page opens.
Type your new password in New password, at least 8 characters.
Click Reset password. Tapper takes you to the sign-in page.
Sign in with your email address and the new password. If two-factor authentication is on, Tapper still asks for your authenticator code.

What you see	What to do
This link has expired	A reset link works once and expires after 14 days. Click Ask for a new link and use the newest email.
No email arrives	Check spam for "Reset your password for Tapper" and check the address, then ask again. After three requests in 14 days, no new email is sent: use an earlier link. Still nothing? Write to support@tapper.ai.
You are asked for a code you cannot produce	You lost your authenticator. A reset does not help: see Can't sign in: wrong password, lost authenticator, SSO not found.