Support

Your free trial has ended or a payment failed

On this page

If every page shows Your plan with a headline such as Your free trial has ended, Your payment failed or Your plan has ended, your workspace has no active plan. Your data is kept.

Why it happens

  • Your free trial ended before you moved to a paid plan.
  • A payment did not go through and the plan lapsed.
  • Someone used Cancel plan in Settings, Billing, and the paid period has now ended. See Billing.

A workspace runs on its owner's plan, and only the owner can choose a plan or update the card. A member sees "This workspace's free trial has ended" (or "plan has ended", or "payment failed") with the owner's name, plus Email followed by the owner's first name, and See plans.

What the page says

HeadlineWhat it meansButtons
Your free trial has endedThe trial is over and no paid plan is active.See plans, Book a call with sales
Your plan has ended (with your plan's name)A paid plan ended.See plans, Book a call with sales
Your payment failedA charge failed, and the plan ended.Update card, Contact support
This workspace has no planThe workspace has no plan.See plans, Book a call with sales

What you keep

  • Your data is kept. Your setup, rules, clicks and reports stay as they are. Nothing is deleted.
  • Blocking that was on stays on. Invalid clicks keep being excluded wherever blocking was on.
  • Settings and billing stay open. You can still remove members, edit your profile and see your billing.

Fix it

  • Ended trial or plan: click See plans, then Book a call with sales and pick a time with Tapper's team. Tapper's plans are Lift, Block, Vantage and Enterprise: see tapper.ai/pricing.
  • Failed payment: click Update card and update your payment method in Tapper's billing portal. Then click Contact support and Tapper restarts your plan.

Once a paid plan is active, the app opens normally. The page also has Questions about billing with a Contact support link, Switch workspace for your other workspaces (which keep their own plans), and Log out.

If it still happens

If your plan is paid and active but you still see this page, email support@tapper.ai with your workspace name, the owner's email address and a screenshot.

Still need help?

Chat with our team and mention this article.