Support

Accept a workspace invitation

On this page

The invitation email's link opens a page for your invitation alone. You sign in or create your login there and land in the workspace, without the trial sign-up form. Sending an invitation? See Invite members and set their roles.

Before you start

  • Open the link from the mailbox it was sent to. The invitation is tied to that address, and you cannot change it.
  • Whoever invited you chose your role (Admin, Manager or Viewer). See Roles.

Steps

Open the invitation email

  1. Find the email You've been invited to join {workspace} on Tapper. Check your spam folder.
  2. Click Accept invitation. It opens https://app.tapper.ai/invite/... with Accept your invitation to {workspace}.
  3. The Email field shows the invited address, read-only. What comes next depends on whether that address has a Tapper account.

The invitation page for an address that has no Tapper account yet

If you already have a Tapper account

The page reads Log in with {email} to join.

  1. Type your password and click Log in and join (or use Forgot password?, see Reset a forgotten password). Or click Sign in with Google or Log in with single sign-on.
  2. With two-factor authentication on, enter the 6-digit code from your authenticator app. You return to the invitation afterward.

Already signed in as the invited address? The page adds you and opens the workspace.

If you are new to Tapper

The page reads Create your Tapper login for {email} to join. Fill in First Name and Last Name, a Password of at least 8 characters, and click Create account and join. Or click Join with Google (a Google account for that address) or Join with single sign-on. You join straight away.

If your company requires SSO

The page shows {workspace} uses single sign-on for @{domain}. and one button, Continue with single sign-on. Sign in with your company identity provider. Password and Google are not offered.

If you are signed in as someone else

The page says You are signed in as {current}; continuing signs you in as {invited}. Completing any sign-in step replaces your session with the invited account, which is the one that joins. Your current account is never added.

What happens next

  • Tapper opens the workspace with You joined {workspace}.
  • If you had a Tapper account when the invitation was sent, you were added then; the link only signs you in.
  • The workspace appears under Workspaces in Settings, where you switch between workspaces: see Workspaces: create, switch, rename and delete.
  • Invitations do not expire. A link stops working only when a newer invitation replaces it or it is withdrawn.

If something goes wrong

What the page saysWhat to do
This invitation link no longer worksThe link was replaced by a newer invitation or withdrawn. Open the most recent invitation email, or ask the workspace owner or admin to invite you again.
Open your invitation link againYou reloaded the page or opened the bare invitation address. For your security the page does not keep your invitation. Open the link in your invitation email again.
Invitation already acceptedThis invitation was used already. Use Log in on the page to sign in with the invited address, then open the workspace from Workspaces in Settings. If it is not listed, ask the workspace owner or admin to invite you again.
An account with this email already exists. Log in to join.You tried to create a login for an address that has one. Sign in instead, with the password, Google or SSO.
That Google account is for a different address. Sign in with Google as {email}.You picked another Google account. Try again and choose the invited address.
Single sign on is not set up for this address. Use another way in.Your email domain has no SSO connection in Tapper. Use the password or Google option instead.
Your company has locked @{domain} accounts to another workspace, so this invitation cannot be accepted.Your company's SSO setup keeps accounts on your domain in its own workspace. Ask the owner or admin of that workspace, or write to support@tapper.ai.
We couldn't open this invitation right now. Try again in a minute.A temporary error. Click Try again or reload the page.

No email? If you already have a Tapper account, you were added when it was sent: sign in and open the workspace from Workspaces in Settings. If you are new, ask the inviter to check Members in Settings for your address with status Invited. They can withdraw it and send a new one.

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