Support

No Google Ads accounts found, or the list did not load

On this page

After you sign in with Google, Choose the accounts to protect (Lift-only: Choose the accounts to connect) lists every Google Ads account your login can open, directly or through a manager account (MCC). Manager accounts are expanded into their client accounts and never listed themselves.

No ad accounts found

The list is empty when you signed in with a different login from the one with access, or the login has no Google Ads account, or only a manager account with no client accounts.

  1. Wrong login: click Connect a different account and sign in with the right one.
  2. No access: have someone add your login in Google Ads and accept the invitation (how). No account yet: create one in Google Ads.
  3. Stay on the page: the list checks again on its own, without a new sign-in. Or click Try again.

The No ad accounts found state with Connect a different account and Try again

Click Clear search, then search by the account name or its ID.

Couldn't load your Google Ads accounts

  • "Your Google Ads sign-in has ended. Sign in with Google Ads again.": click Connect again.
  • Any other reason: click Retry. If it still fails, click Connect again.

If the page sat open a long time, start with Connect again: your sign-in is held for 30 minutes.

"Google Ads is limiting requests right now, so ... wasn't connected. Try again in a few minutes.": wait, then click Retry the failed accounts (or Retry).

An account you picked is refused

  • This Google Ads account is already connected: it is on this entity already, on the Google Ads page of Setup > Ad accounts.
  • On a Lift-only workspace: "This account is connected in another Tapper workspace. Disconnect it there first." An Owner or Admin there disconnects it, then you connect it here.

If it still happens

  • One account is missing: the login cannot reach it, or it is a manager account (pick its client accounts instead).
  • The list keeps failing after Connect again: write to support@tapper.ai with the Google login you used and the exact message.

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