Support

Only a workspace owner or admin can connect an account

"Only a workspace owner or admin can connect an account. Ask one of them to connect it for you." means your role in this workspace is Manager or Viewer.

Every member has one of four roles. The Owner (exactly one per workspace) can do everything, including deleting the workspace. An Admin can do everything else: connecting ad accounts, changing products, API keys, SSO setup and more. A Manager runs the workspace day to day (detection rules, campaigns and audiences, Lift recommendations, links and alert rules) but cannot connect ad accounts. A Viewer can view, including Reports and Refunds, and changes nothing. See Roles: what owners, admins, managers and viewers can do.

Fix it

  1. Ask an Owner or Admin to connect the account. The person who invited you was one: only Owners and Admins can invite.
  2. Or ask them to make you an Admin: in Settings > Members, they open the menu on your row and choose Change role to Admin.
  3. As Admin, open Setup > Ad accounts and connect the account.

If you were just made Admin and still see the message, reload the page.

Ownership cannot be handed over from Settings. To move the Owner role, write to support@tapper.ai.

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