Resolving Unauthorized errors when connecting Google Ads

An "Unauthorized" error, or a similar message, when you connect Google Ads means the Google login you used has no access to that account.

Why it happens

Tapper connects through your own Google sign-in, so that login needs access in Google Ads, as a user on the account or through a manager account (MCC) that manages it. Usually you signed in with a different Google login.

Fix it

  1. Reconnect and pick the Google login that has access to the account.
  2. If none has access, ask someone with Admin access to the account or its manager account to add you: in Google Ads, Admin > Access and security, add your email, choose a level that allows changes, such as Standard or Admin, and send the invitation.
  3. Accept the invitation Google emails you, then connect again in Tapper.

Google explains each level in About access levels in your Google Ads account.

The exact messages: Google Ads says your sign-in has no access to the account. Still stuck? Contact Tapper support.

Still need help?

Chat with our team and mention this article.